1.These terms and conditions and any policies or documents to which a link is provided in them (collectively, “TERMS”) set out the terms of use that apply to www.maisonferre.com and the mobile websites and applications owned by and/or operated by or on behalf of M Maison Ferré (“PLATFORMS”). Maison Ferré Workshop is referred to in these Terms as “Maison Ferré/We/Us.” If you have any questions regarding the platforms or these terms, or in the unlikely event that you have any complaints about any products purchased by you from the Platforms you can contact us at:

Maison Ferré

10F., No. 300, Xueqin Rd., Shulin Dist., 

New Taipei City 238

Taiwan (R.O.C.)

Contact Us

[email protected]

Registered in Taiwan

Registered no.XXXXXXXXXXX

2.These terms and conditions were last revised on 1 may 2022.

1. The Terms apply to your use of and access to the Platforms including all orders submitted by you for any products or services made available by us for purchase over the Platforms. By accessing the Platforms you agree to these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms for future reference. If you do not agree to these Terms, you must cease using and accessing of the Platforms immediately. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the new Terms on the Platforms. Please note that certain options will not be available across all Platforms.

2. Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country/region (if any).

3. You agree that the information you provide when you register on the Platforms is not misleading, and is true and accurate in all respects and you will notify our customer service team of any changes to that information.

4. We may change, withdraw, or suspend access to the Platforms (in whole or part and permanently or temporarily) with or without notice and with no liability to you.

5. The Platforms may include links to other Platforms or resources (“LINKED PLATFORMS”). Maison Ferré has no control over the content of Linked Platforms and you agree that, should you access a Linked Platforms using a link from the Platforms, Maison Ferré is not responsible for the availability of the Linked Platforms, and is not liable in any way for the content of Linked Platforms, including (without limitation) any goods or services available from such Linked Platforms, other advertising or content on such Linked Platforms or the use that such Linked Platforms make of your personal information. Furthermore Maison Ferré will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Platforms or the content thereon.

6. Maison Ferré may deny you access to the Platforms at any time in its sole discretion. Examples of when we may so deny you access include but is not limited to where we believe that your use of the Platforms is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

7. Any material that you upload to the Platforms for publication will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.

8. Maison Ferré will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of the Platforms and you hereby agree to be responsible to Maison Ferré for and indemnify Maison Ferré and keep Maison Ferré indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by Maison Ferré as a result of any claim in respect of your use of the Platforms.

9. Maison Ferré has the right to remove any material or posting you make on the Platforms in Maison Ferré’s sole discretion.

10. References to ‘We’ in the Customer Service Information refers to Maison Ferré.

11. Third party providers and application stores
Certain third party providers with whose devices and/or operating systems those Platforms that are mobile applications have been designed to be compatible oblige us to include certain additional provisions in these Terms. These are set out at the end of these Terms in section F ‘Additional terms from third party providers ‘. These provisions are required by the relevant third party providers, not Maison Ferré.
Third party application stores are operated by the relevant third party providers and/or their affiliates. You must comply with all applicable terms of service, rules and policies applying to any third party application store from which you download those Platforms that are the mobile applications. We are not responsible for these stores or (with the exception of the Platforms) for anything provided by them and do not guarantee that they will be continuously available.

IF YOU ARE PLACING A PRE-ORDER FOR PRODUCTS WHICH ARE AVAILABLE TO PRE-ORDER ON THE PLATFORMS, , THE FOLLOWING SECTIONS C(1) TO C(7) BELOW MAY BE SUPERSEDED BY OR MAY APPLY IN ADDITION TO SPECIFIC TERMS APPLICABLE TO SUCH PRODUCTS AS SET OUT IN SECTION D BELOW.

1. ACCEPTANCE OF ORDERS
   1.1 All information on the Platforms is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order (“PRODUCTS”) from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you, unless we are not permitted to do so under statutory law. Examples of when we may not accept your order are as follows:
   (A) If Products are shown on the Platforms but are not available or are incorrectly priced or otherwise incorrectly described;
   (b) If we are unable to obtain authorisation of your payment;
   (c) If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address;
   (d) If shipping restrictions may apply to a Product ; or
   (e) If the delivery address you give is the address of an entity or individual providing freight forwarding services; or
   (f) If the delivery address you have provided is not a valid shipping address.
   1.2 After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale of the Products between us and you will not take place unless and until (i) we have sent you an email confirming that the Products have been dispatched. After entering into the contract of sale, we will be under a legal duty to supply you with goods that are in conformity with the contract.
   1.3 When placing an order for the first time, you may be offered the option to register with us and will be required to complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Platforms, such as the My Account section of the Platforms (“SECURE ACCESS”). Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Platforms without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Platforms.
   1.4 In the event prolonged inactivity causes your connection to the Platforms to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket and on your wishlist are not reserved and may be purchased by other customers.
   1.5 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.
   1.6 You will be charged for Products (TOGETHER WITH THE RELEVANT DELIVERY CHARGES AND ANY CARD PROCESSING OR PAYMENT PROCESSING CHARGES) when they have been dispatched to you for delivery, WHEN YOUR ORDER IS READY FOR COLLECTION, unless we inform you that in respect of certain products payment shall be taken in advance, when or shortly after you submit your order.
   1.7 Item availability, prices and delivery options may vary depending on the shipping destination.
   1.8 Variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Platforms may mean that the colours, measurements, fabrics and designs of the Products displayed on the Platforms and the Products delivered to you may differ in appearance in minor respects. We are not responsible for any such differences.
   
   2. PRICES
   2.1 All prices of Products on the Platforms are the price for the Products only. They include any VAT or other sales tax payable (unless otherwise specified). We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes, however please see Section C 2.4 below. Prices do not include the charge for delivery. The applicable sales tax payable by you will be calculated and displayed on the checkout page before you finalise your order.
   2.2 We endeavour to ensure that all pricing information on the Platforms is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Platforms, subject to our right to refuse an order pursuant to Section C 1.1(a), we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Platforms, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the Product has not been shipped.
   2.3 Maison Ferré may vary the prices of Products listed on the Platforms at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation.
   2.4 For orders to be delivered In certain countries/regions additional duties may be payable to your local tax authorities on receipt of your delivery. Unless expressly specified otherwise, you will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country/region for which the Products are destined. We will not be liable for any breach by you of any such laws.
   

3. PAYMENT TERMS
3.1 The total cost of your order will be the purchase price for the Products and any additional services you order, including for example, customizing.
3.2 More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in our Payment section. We reserve the right to change the payment methods we are able to accept at any time.
3.3 Please note that we accept payment in the payment currency specified for the country/region of your selected shipping destination in our Payment section.
3.4 You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
3.5 We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the Product(s) being located in the taiwan region, china.
3.6 If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Platforms, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Platforms.

4. INVOICING
4.1 Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

5. DELIVERY, TITLE AND RISK
5.1 We are only able to deliver to a valid shipping address provided in your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Changes to the shipping address are not permitted once your order has been placed. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which we deliver Products purchased from the Platforms. Details of the locations to which Maison Ferré delivers are available from us on request.
5.2 When you have selected your preferred delivery method from those offered for your selected shipping destination and provided your order has been accepted by us, your order shall be processed by us and we will endeavour to dispatch your order in accordance with the estimated delivery times set out. Please note There may be additional restrictions or exclusions in respect of specific addresses in countries/regions to which we ship. These may change from time to time. We shall endeavour to notify you of such restrictions but this may not be possible until we have received your order. Orders received after any “cut off” or “last order” time or received on a day which is not a working day (that is any day on which the banks are open for business in taiwan, china which is not a Saturday or a Sunday, will be processed on the next working day). Estimated delivery times will be calculated from the date on which the order is placed, unless otherwise specified.
Where you have selected any of Maison Ferré’s delivery services and your order has been accepted by us, Please note that certain delivery options will not be available across all our Platforms.
5.3 Title in the Products will pass to you on the later of:-
(A) the date on which we receive payment in full for such Products; and
(B) the date and time of collection of such Products for delivery to your nominated address (as applicable).
5.4 Once a Product has been received by you all risk of damage to, or loss of, the Product shall pass to you. In the event that you elect to collect the Product from Maison Ferré, where that service is available, all risk of damage to, or loss of the Product shall pass to you upon the collection of such Product by you or by a third party on your behalf from the designated Maison Ferré.
5.5 We shall be entitled to supply the Products in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
5.6 In the event that a Product is subsequently imported into a country/region other than the country/region to which Maison Ferré delivered the Product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.

6. CANCELLATION AND RETURNS
6.1 Should you wish to cancel any Products, you may only do so in accordance with our Returns & Cancellation Policy. This Returns & Cancellation Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the Product is shipped (“REGULATIONS”). For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country/region (if any).
6.2 Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified in our Returns & Cancellation policy. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, ferre shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.
6.3 Please note that you will not be entitled to cancel or return personalised or monogrammed Products. This does not affect your statutory rights.

7. AGE REQUIREMENTS
If you order a Product to which a minimum age requirement applies, by ordering that Product you confirm that you are of the required age. If we reasonably believe that you are not legally entitled to order a Product, we reserve the right to cancel your order.

1 The Terms in this Section D apply to any purchase of Pre-Order Products (as defined below in Section D(2)) and apply in addition to, and in the event of any conflict take precedence over, the Terms set out in Sections C(1) to C(7). In all other respects sections in Sections C(1) to C(7) of the Terms continue to apply in full force and effect.

2 From time to time we may invite you to pre-order selected Products on the Platforms before they are available to purchase from Maison Ferré on the Platforms (“PRE-ORDER PRODUCTS”). In the event that we do so please note that the delivery options offered on the Platforms and set out in Section C(5.2) of the Terms shall not apply to orders of Pre-Order Products. Pre-Order Products will be shipped between 6-8 Months from the date that the order is placed and the estimated date that the Pre-Order Product will be dispatched to you will be displayed in the checkout process as you submit your order.

3 You agree that if you order a Pre-Order Product, you will be charged shortly after you place your order and before your item is dispatched . Notwithstanding the foregoing, your credit/debit card account or payment method may reflect the deduction of the purchase price immediately upon placing the order. Please note your order is not confirmed until payment has been taken.

1. INTELLECTUAL PROPERTY

1.1 All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Platforms (the “CONTENT”), is either owned or licensed by Maison Ferré, and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

1.2 The “Maison Ferré” trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our Products, Platforms, accessories or packaging, whether registered or not (the “TRADE MARKS”), are and remain the exclusive property of Maison Ferré and/or its licensors and are protected by applicable trade mark laws and treaties around the world. All such rights are reserved.

1.3 All other intellectual property rights (including, without limitation, registered or unregistered trade marks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Platforms, the products depicted and/or available on the Platforms and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Platforms (the “INTELLECTUAL PROPERTY RIGHTS”) are and shall remain the exclusive property of Maison Ferré and/or its licensors and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.

1.4 LIMITED LICENCE

Subject to the terms herein, we grant you a revocable, and non-exclusive licence to access and make personal use of the Platforms limited such that it does not include the right to:

(A) use the Platforms in any way which may prejudice or damage the reputation of Maison Ferré;
(B) use the Platforms for any commercial or business purposes. The Platforms are for your personal use only;
(C) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

1.5 Maison Ferré may terminate the limited licence set forth in this Section at any time in its sole discretion without prejudice to any other remedy we may have against you pursuant to applicable law for any reason whatsoever and/or for any breach of these Terms.

2. CONTENT

2.1 Maison Ferré endeavors to ensure that the information posted by it on the Platforms is accurate and complete. Maison Ferré does not, however, guarantee that the Content or any other information available on the Platforms is accurate and/or error free, Maison Ferré does not promise that the functionality of the Platforms or Content will be error free or that the Platforms, Content or the servers that make such Content available are free of viruses, malicious code or other components which are potentially harmful. Maison Ferré recommends that all users of the Internet ensure they have up to date virus checking software installed.

3. EXCLUSION OF WARRANTIES

3.1 This Section E(3) does not affect your statutory rights as a consumer and, in respect of the Products, does not exclude or limit in any way our liability for breach of the statutory rights set out under applicable consumer laws relating to good title, no encumbrance and quiet possession, correspondence with description, satisfactory quality, fitness for purpose and correspondence with sample. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country/region (if any).

3.2 SUBJECT TO THE PRECEDING PARAGRAPH TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Maison Ferré DISCLAIMS AND EXCLUDES ALL OTHER TERMS, CONDITIONS AND WARRANTIES IN RELATION TO THE PRODUCTS AND SERVICES WHETHER EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE OR ARISING FROM ANY PREVIOUS COURSE OF DEALING OR USAGE OR TRADE PRACTICE.

4. LIMITATIONS OF LIABILITY

4.1 Nothing in these Terms limits or excludes our liability: (i) for death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; or (ii) for any other liability which cannot be limited or excluded by applicable law.

4.2 Subject to Section E(4.1) above, we will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these Terms for any:

(A) economic losses (including, without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
(B) loss of goodwill or reputation; or
(C) special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these Terms.

4.3 Subject to Sections E(4.1) and E(4.2) the aggregate liability under these Terms of Maison Ferré whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product you have ordered from Maison Ferré.

This section E(4) does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country/region (if any).

5. DATA PROTECTION

5.1 By placing an order or visiting our Platforms you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy. Maison Ferré fully respects the privacy of individuals who access and use the Platforms. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Policy and Cookie Policy which are incorporated into and form part of these Terms.

6. ASSIGNMENT, SUBCONTRACTING ETC

6.1 We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

7. AMENDMENTS TO THESE TERMS

7.1 We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us.

8. EVENTS BEYOND OUR REASONABLE CONTROL

8.1 We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

9. SEVERANCE

9.1 Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.

10. GOVERNING LAW AND JURISDICTION

These Terms and all transactions on www.maisonferre.com for shipment of products into mainland China are governed by the law of the People’s Republic of China. You, and we, hereby agree that any dispute arising from or in connection with these Terms or the contract between Maison Ferré and you for purchase of Products on the Website and/or the Applications shall be submitted to the China International Economic and Trade Arbitration Commission for arbitration and the place of arbitration shall be Shanghai.

11. ENTIRE AGREEMENT

11.1 These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any contract.

11.2 We each acknowledge that, in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“REPRESENTATIONS”) of any person (whether a party to that contract or not) other than as expressly set out in these Terms.

11.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.

12. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Platforms. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This Section 13 does not affect your statutory rights.

13. NOTICES

All notices given by you to us must be sent to Maison Ferré [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Section E(12) above. Notice will be deemed received and properly served immediately when posted on the Platforms, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14. WAIVER

14.1 If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section E(13) above.